Bay Area Professional Organizer Co.
De-Clutter to De-Stress!
Residential & Business Organizing
Serving Alameda, Contra Costa, Marin, San Mateo, San Francisco, Solano Counties
Open 7 Days a Week
Free Donation and Recycling Haul-Away Services after every session!
Complete Home Organizing within 30 minutes of Walnut Creek, CA.
Q. Do you offer consultations?
A. Yes! Call 925-817-9642 for a Free Phone Consultation.
Q. Is there a minimum/maximum time frame that you work?
A. All sessions are 5.5 hours, which includes a 30 minute lunch break. 5 hour sessions allows for tackling more, in less days. The last thing you want is to pull everything out just to stuff it back in, not accomplishing your goals.
Q. How long have you been a Professional Organizer?
A. 15 years and counting!
Q. How does scheduling work?
A. Kiera's work schedule is as follows:
Mondays and Fridays:
9-5pm; Sessions are 9:30-3pm; Donation Drop-Off 3-3:30
Calls are returned 3:30-5pm
Other Team Members have different work schedules/service areas. Kiera will match you with the right organizer(s) when you call.
Q. How does payment work?
A. Payment for services is prepaid in-full via Credit, Debit, PayPal or Zelle. Cash, Check and Bitcoin are not accepted. There are no refunds to ensure commitment by the client to follow-through on the organizing process. If the job is completed before all the sessions are used, clients can use the remaining sessions at a further date (ie: before holiday guests arrive, when paper clutter has piled up again, the kids' room is a disaster, etc). Clients can also gift or donate their remaining sessions. Clients have 1 year from purchase date to use their remaining sessions. Transfers are included in the 1 year expiration date.
Q. What is a Professional Organizer, and what can they help me with?
A. Professional Organizing is an industry that helps individuals and businesses de-clutter, take control of their surroundings, and create systems to optimize functionality, space, resources, time, energy and reduce stress.
Professional Organizers motivate, coach and teach clients to become self-organized and provide the physical labor of organizing a space.
Professional Organizers are separate from handymen, interior designers, professional movers, installers, etc.
Q. I'm nervous!
A. That's normal! Most clients are nervous and anxious before their first session. No need to panic, cancel or clean-up before the Organizer arrives. Once you start working together, you'll be more and more at ease and realize that you aren't being thought of as a slob, but being helped through an overwhelming task to have a simpler, much-improved life.
Q. Is it one person or a crew?
A. Sessions are 1-on-1 with a Professional Organizer or with multiple organizers--your choice! Clients must be present during sessions.
Q. Are sessions confidential?
A. Yes! When you work with a Professional Organizer, your sessions are confidential.
Q. What is your cancellation policy?
A. Note from the Owner: "This is an easy situation where people like to cancel sessions, and I certainly sympathize. Unfortunately, if too many appointments are changed or cancelled, my own schedule becomes unmanageable, and another client is unable to schedule on such short notice. Therefore, cancellations must be made 48+ hours in advance of our appointment. Please note that the business is closed on Mondays and Fridays and All Major Holidays, and the 48 hours do not start counting till the start of the next office day. Cancellations less than 2 business days in advance forfeit that session from their package. A total of 3 cancellations forfeits the entire package with no refunds. And if a client ends a session early for whatever reason, the entire 5 hour day is still counted."
Q. Do I have to buy anything before we start?
A. No, please don't. Kiera is excellent at using what the client already owns to avoid buying more. Afterall, Less is More. For Office Organizing, clients typically need a special type of folder, and for closets, it is best to have all matching hangers. Clear Plastic Bins with Lids are best for storage. PLEASE DO NOT BUY BEFOREHAND. You won't know what storage solutions you need till the space has been sorted and purged. Most clients end up with a "Container Castle" of options for storage, so let Kiera recommend as needed after sorting/purging your space.
Q. Do I need to arrange childcare?
A. Your attention and focus is needed during sessions. Clients must be present the entire session. Only have at your sessions who will help, not hinder.